Can I return or exchange a Cake product purchased from another retailer?
Only product purchased directly on our website can be returned or exchanged by us. If you have purchased Cake product from a re-seller or another retailer, please contact them in relation to their terms, warranties, returns & exchanges.
Do you accept returns internationally?
We accept returns from over 50 countries, Here's a Handy List
Argentina, Australia, Austria, Azjerbarjan, Belarus, Belgium, Brazil, Canada, Chile, China, Czech Republic, Denmark, England, Finland, France, Georgia, Georgia, Germany, Greece, Hong Kong, Iceland, Indonesia, Italy, Japan, Liechtenstein, Luxembourg, Mexico, Moldova, Netherlands, New Zealand, Nigeria, Northern Ireland, Norway, Philippines, Poland, Portugal, Republic of Ireland, Romania, Russia, Scotland, Serbia, Singapore, South Africa, South Korea, Spain, Sweden, Switzerland, Taiwan, Thailand, Ukraine, United States and Wales
Still not sure, or need to know more? contact us at firstname.lastname@example.org
How do I organize an exchange or refund?
Simply enter your order details in the form below, for us to take you through the process. We will call up your original order details and enable you to select an alternate size to the product/s you ordered or have it refunded.
RETURNS & EXCHANGES FORM
How long do I have to organize an exchange or refund?
You have 30 days to organise your exchange or refund from the receipt of your order. Please return all product in their original condition, with their garment tags and labels in place.The garments must be unworn, damaged or washed. Please note we cannot accept change-of-mind returns or exchanges on Swimwear & Briefs for Hygiene reason. Our change-of-mind returns policy is in addition to your statutory rights under Australian Consumer Law.
Can I return products purchased on sale?
We do not offer change-of-mind refunds on sale products. Sale products can only be refunded for store credit.
How long will my order take to have my exchange/ refund processed?
Please note worn, soiled or garments without their tags, cannot be accepted for returns or exchanges. We will send your exchange or apply your refund within 3-5 days from receipt of your return. We recommend using a track & trace service to send in your returns. This will guarantee receipt and ensure your exchange/ refund is processed. We cannot provide exchanges or refunds for returns we don't receive.
Will I have to pay for postage to send my garments back to Cake?
Yes, the cost for sending the garments back to Cake for a refund or exchange, will need to be pre-paid by yourself.
Please select return, exchange or no change for each product. You can select your new size for the exhange on the next page.
Note: Product can only be exchanged for a different size. Should you like to exchange for a different item, please return the product to receive a refund and purchase the new item separately.
Your Purchase Details
To avoid any inconvenience, please take time to review your request: