Search our FAQs:
How do I organise a return or exchange?
To organise an exchange or a refund simply enter your last name and order number (XXXXX) in the respective fields on our Returns & Exchanges page to lodge your return.
You then just need to complete the steps and download and print the returns form that needs to be included with your package. You will find the returns address on the top left hand corner of this form. This form will also be emailed to you as an PDF attachment in your return confirmation email.
All returns must be in their original condition, with their garment tags and labels in place.
What is your return policy?
We offer a 30 day period for returns & exchanges for products purchased on our website (excluding briefs and nursing pads). All products must be returned in their original condition, with their garment tags and labels in place. You can view our full returns policy on our Returns & Exchanges page.
Do I need to pay for return postage costs?
The cost of sending the garments back to Cake for a refund or exchange will need to be paid by the customer, please see our Returns & Exchange page for our full returns policy.
What address do I send my return to?
When lodging your return online there is a prompt to download your ‘Returns & Exchanges’ form that is to be included with your return. You will find the returns address on the top left hand corner of this form. If you missed this while lodging your return it is also included as an attachment in the return/exchange email confirmation you received.
Can I modify or cancel a return once submitted?
No you cannot modify or cancel a return once submitted. You will need to contact us at firstname.lastname@example.org to cancel or modify a return once it has been submitted.
Can I return something I purchased from a third-party retailer?
Only products purchased directly on our website can be returned or exchanged by us. If you have purchased Cake product from a re-seller or another retailer, please contact them in relation to their terms, warranties, returns & exchanges.